RETURN POLICY

Last Updated: [Date]

1. RETURN ELIGIBILITY

We accept returns within 30 days of delivery for:
✅ Unused, unwashed items in original condition
✅ Products with original tags and packaging
✅ Defective or damaged items (report within 7 days)

Non-returnable items:
✖ Personalized/customized products
✖ Final sale items (marked “non-returnable”)
✖ Opened hygiene-sensitive items (e.g., plush toy accessories)

2. HOW TO RETURN

Step 1: Initiate your return through our online portal
Step 2: Pack items securely in original packaging
Step 3: Attach the prepaid return label (U.S. only)
Step 4: Drop off at any carrier location

Note: International returns require customer-paid shipping

3. REFUND PROCESS

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment form
  • Deductions: Original shipping costs non-refundable (unless faulty item)

Exception: Store credit includes 10% bonus if chosen instead of refund

4. EXCHANGES

We currently offer:
🔄 Size/Color Exchanges: Free reprocessing (U.S. only)
🔁 Defective Replacements: Shipped immediately upon return approval

Note: Out-of-stock items will be refunded instead

5. DAMAGED/DEFECTIVE ITEMS

If your item arrives damaged:

  1. Take photos of packaging and product
  2. Contact us within 48 hours of delivery
  3. We’ll ship a replacement immediately

6. INTERNATIONAL RETURNS

  • Customer responsible for return shipping and duties
  • Refunds exclude original international shipping costs
  • Use trackable mail (we can’t process lost returns)

7. SPECIAL CIRCUMSTANCES

  • Holiday Returns: Extended to January 31 for gifts
  • COVID-19: Contact-free returns available

FAQs

Q: How long until my refund appears?
A: Bank processing may take 3-10 additional business days after we issue your refund.

Q: Can I return without original packaging?
A: Only for defective items – otherwise packaging is required.

Q: Who pays for return shipping?
A: We cover U.S. returns (except final sale); international customers pay return shipping.

Q: What if I receive the wrong item?
A: We’ll email a prepaid label and expedite the correct item immediately.